Anydesk Purpose

AnyDesk is a software tool meant for remote support. You need to share the password displayed on your screen to the customer service representative. Your CS can then access your device as if you have given it for service and repair. Now, how can that be harmful? AnyDesk is genuine application that provides remote System control functionality. It provides remote access to personal computers running the host application which can be installed on Windows, MacOS, Linux and FreeBSD. This application allows you to access said computer both from personal computers and from iOS and Andriod moble devices. AnyDesk clipboard allows you to exchange text, screenshots, and more between your remote and your local devices. Or use File Manager for easy management of your files locally. If playback doesn't begin shortly, try restarting your device.

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Anydesk App Purpose

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

Remote Desktop Applications (RDP) such as TeamViewer and AnyDesk, serve a critical purpose. They allow you to access your computer remotely. As it works out, you can operate your home computer while at work or out exploring the world.

I have been using TeamViewer. I have it installed on both my PC at home and a laptop which I bring virtually everywhere with me like my shadow.

The PC back home is always powered on and connected to the internet. That way, whenever I want to access the PC while away from home. I take out my laptop, create a hotspot on my smartphone, and few clicks and taps, I have the home PC screen available live on my laptop.

I can then schedule my downloads, and if the internal hard disk is full, I can transfer the files to my external drive. Well, that and many more functions, which don’t need mentioning here. The bottom line is, I can swear to how much RDP apps have made my life smoother.

The headaches of using RDP

The biggest headache I faced with using TeamViewer was that the computer I needed to access remotely had to be logged in the user account.

By default, Windows logs you out of your user account after about 5 minutes of inactivity, give it another 15 minutes, the PC goes to sleep. After 30 minutes, it hibernates. At that point, the PC is inaccessible via the RDP, unless you have someone physically present to turn it back on again.

Since during day time, there is nobody at my home to turn on the PC. I had to find some workarounds that problems. The solution is detailed, and I would rather you read it from this link.

The Dangers of TeamViewer and any other RDP out there

‘Not to name names,’ but I recently had problems with my cable TV services. They have an established reputation for lousy customer service, with an intense concentration of impunity given there are two service providers within the market niche I am subscribed to.

Long story short, the landline connection to their customer care number seemed to have been cut by an earthquake back in the 19th century, and no one bothered to get it reconnected. Their calls never go through.

So I turned to Google Search and ran a search for a possible alternative customer care number. Yes, I thought they have a new one, and they never bothered to update the ‘Contact Us’ section of their website, which, by the way, has never been updated for almost a decade now.

Online Fraudster capitalizing on Poor Customer Care

Google did serve me with a SERP with what appeared as a probable new customer care number for the customer service for the cable company. I dialed the number, and the ‘customer service representative’ made some shocking requests.

She had a soothing voice, almost arousing if you know what I mean, luckily I was thinking with my head, not with my ‘head.’

Sir, I feel your frustration, and I would like to let you know that we

(the company’s name)

Purpose Of Anydesk

take your concerns seriously. To help you manage the issue, could you login to your user account so we can view your account details?

The ‘customer care agent’ asked me to install RDP like TeamViewer or AnyDesk to walk me through the process. That raised the red flag for me, and at that point, I knew she might be leading me on more than one front.

Anydesk Purposes

I played along, and she asked for my User ID and Password to connect remotely to my system. At that point, I declined, and she immediately hung up.

A simple search online will tell you hackers are taking advantage of the facts; some companies have poor customer service. They then create fake websites complete with phone numbers and email addresses. When a disgruntled customer comes across such a website, and sometimes out of frustration, they readily comply with the hackers’ requests.

What Is The Function Of Anydesk

As it turns out, these hackers dupe you into installing RDP applications like TeamViewer and AnyDesk. Then ask you to grant them control of your system. At which point, they can then proceed to steal your account credentials from the user account passwords saved on your browser.

Especially if you are using browsers such as Mozilla Firefox, which discloses your username and password at the click of a button.

In Summary…

Why Use Anydesk

Though RDP apps like TeamViewer and the rest are safe and secure to use, that security goes as far as the integrity of the person you give access to your computer.

Anydesk Purpose

If you have a black hat hacker on the other end, perhaps after they duped you into thinking they are customer care or something. They can use the access granted to your computer to install malware, steal your account passwords, among other criminal activities. In a nutshell, only share your RDP application access to people you trust.